5 Essential Email & SMS Flows That Drive 20-30% More Revenue for Your Store
Many e-commerce brands focus heavily on acquiring new customers, but most fail to maximize the revenue potential of their existing buyers. Studies show that repeat customers spend 67% more than new ones
The Secret to Unlocking E-Commerce Growth
Many e-commerce brands focus heavily on acquiring new customers, but most fail to maximize the revenue potential of their existing buyers. Studies show that repeat customers spend 67% more than new ones, yet many brands neglect the post-purchase journey.
The solution? Automated email & SMS flows that nurture customers and bring them back to buy again. These flows work 24/7, ensuring your brand stays top of mind and increasing customer lifetime value (LTV).
In this guide, we’ll break down the five essential email & SMS automations that every e-commerce brand needs to drive an additional 20-30% in revenue—without increasing ad spend.
Welcome Flow: Turn Subscribers Into First-Time Buyers
Why It’s Important: Your welcome email is the highest-opened email you’ll ever send, averaging a 50-60% open rate. New subscribers are highly engaged, making this the perfect time to convert them into customers.
How It Works:
Email 1: Welcome the subscriber, introduce your brand story, and offer a first-purchase incentive (e.g., “Welcome! Here’s 10% off your first order”).
Email 2: Highlight bestsellers or curated product recommendations.
SMS Reminder: If the subscriber hasn’t purchased within 48 hours, send a follow-up SMS with the discount code.
Results: Brands with optimized welcome flows see a 25-35% conversion rate from new subscribers to first-time buyers.
Abandoned Cart Flow: Recover Lost Sales
Why It’s Important: 70% of online shopping carts are abandoned. Without a follow-up, those potential sales are lost forever.
How It Works:
Email 1 (30 minutes after abandonment): Friendly reminder that the customer left something in their cart, with an image of the product.
Email 2 (24 hours later): Introduce urgency (e.g., “Your cart is about to expire!”) and offer a small discount.
SMS Reminder (if opted in): “Still thinking it over? Get 10% off if you complete your order in the next 2 hours!”
Results: A well-structured abandoned cart sequence can recover 15-20% of lost sales.
Post-Purchase Flow: Increase Repeat Purchases
Why It’s Important: The journey doesn’t end after checkout. Keeping customers engaged drives repeat purchases and builds brand loyalty.
How It Works:
Email 1 (Thank You): Immediately after purchase, thank the customer and share their order details.
Email 2 (Education & Value): Share usage tips, FAQs, or styling ideas to enhance product experience.
Email 3 (Cross-Sell/Upsell): After 10-14 days, recommend complementary products based on the purchase.
SMS Follow-Up: A friendly check-in (“How do you like your purchase? Reply and let us know!”)
Results: Brands with strong post-purchase flows see a 20-25% increase in repeat purchase rate.
Win-Back Flow: Re-Engage Lapsed Customers
Why It’s Important: If a customer hasn’t purchased in a while, they may be slipping away. Win-back campaigns re-engage inactive buyers before they churn completely.
How It Works:
Email 1 (Reconnection): “We miss you! Here’s a special offer to welcome you back.”
Email 2 (Social Proof): Show recent reviews, testimonials, or bestsellers.
SMS Reminder: Personalized message: “It’s been a while! Come back and enjoy 15% off.”
Results: Win-back campaigns reactivate 10-15% of inactive customers and help maintain long-term retention.
VIP & Loyalty Flow: Reward Your Best Customers
Why It’s Important: Your top 20% of customers drive 80% of your revenue. Keeping them engaged with exclusive perks ensures long-term brand loyalty.
How It Works:
Email 1: Congratulate them on VIP status (“You’re one of our best customers!”)
Email 2: Offer an exclusive perk (early access, double loyalty points, free shipping).
SMS Check-In: Personalized message: “Thanks for being a VIP! We have something special coming soon.”
Results: VIP programs increase customer retention by up to 35% and drive higher order values.
Set Up These Flows & Watch Your Revenue Grow
Implementing these five essential email & SMS flows can increase your revenue by 20-30%—without spending a dollar more on ads.
